Shanna Romanillos, Mediator
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With leadership experiences in both the for-profit and nonprofit arenas with an emphasis on client/customer service, I am highly competent in managing any workplace environment.
Whether serving as the executive director of a foundation, or customer relations and project manager for a startup company, a variety of duties fell under my responsibility as is often the case in growing organizations. Managing employees and working with upper management (board of trustees) allowed me to witness the struggles at both ends of the spectrum. I often had to utilize my problem-solving skills to facilitate internal concerns, as well as customer complaints/issues.
While being the parent to a medically dependent child came with its own blessings and struggles, those struggles allowed me to better empathize with an often overlooked demographic. Listening to other parents’ stories and being heard in return was a gift of connection. An effective mediator should be able to connect with all human beings.
At La Vida Buena Acres we strive to produce the highest quality pork and lamb products, in addition to spectacular chicken eggs. All animals are humanely raised just 15 minutes west of Corsicana, TX. Living in and serving our community allows us to interact with our customers both professionally and personally. Hearing the successes and struggles of other local small business owners provides us with an understanding of what resonates most with the citizens of Navarro and neighboring counties.
In addition to ranch production, I manage a tiny cabin on-site for short-term rental. Property management and hospitality go hand-in-hand and I pride myself at providing the highest level of customer service. To excel in the short-term rental space one has to gain a true understanding of the guests expectations and why they want to visit. Much like in mediation, if you can get to the root of the “why”, then you can more effectively ensure the guest is satisfied.
As a compliment to quality customer service, my personal development coaching experience uniquely positions me to better empathize with others and utilize various problem-solving techniques to help clients reach their goals.
Regardless of my role, connecting with the client/customer and providing outstanding service to achieve goals was the common thread throughout. Effective communication was key in resolving any grievance. All of which are qualities I have strengthened over the last 20 years and have positioned me to be a competent and effective mediator.